Automotive Aftersales Manager - £25,000 pa

As an Aftersales Centre Manager, you will be responsible for delivering a friendly, warm service to our valued customers and tackling queries satisfactorily to retain future business.

You will have a proven track record of understanding how to define vision and strategy; how to motivate, drive and inspire, how to lead team members to perform their best, and how to develop a departmental anatomy of high-performance and opportunity.

What you will be doing:
  • Effectively managing the service department to ensure department objectives and targets are being met.
  • Offering exceptional customer service, including maintaining customer relationships and ensuring customer retention.
  • Taking care of all customer issues and complaints professionally and in a timely manner.
  • Resolving service counter issues and measure current service counter processes to help increase productivity and customer service.
  • Monitoring department issues and customer complaints to identify trends and work towards addressing any recurring issues.
  • Overseeing the service team performance, preparing reports; if necessary, carrying out these job duties personally to ensure the highest quality of work is carried out.
  • Ensuring all internal vehicle sales are prepared to high standards and delivered to the customer in a timely manner.
  • Controlling the daily work load, parts in and out of the centre, and knowledge of using systems to maximise profitability.
  • Managing your own team daily and holding meetings ensuring all targets are met.
  • Working closely with other departments within the dealership.
What we expect from you:
  • Previous Aftersales Manager Experience.
  • Comprehensive Knowledge of the motor trade.
  • Excellent negotiation skills.
  • Passion to succeed.
  • To be self-motivated.
  • Flexibility and commitment.
  • Strong Customer Facing Skills.
  • Strong Communication.
  • Self – Starter.
  • Creative Problem Solving.

Working hours are 42 hours per week.

Salary: £25,000/year

Job Type: Full-time

Email us with your CV and covering letter

careers@swcarsupermarket.uk