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Automotive Aftersales Manager

  • Automotive Aftersales Manager

Automotive Aftersales Manager - £25,000 pa

As an Aftersales Centre Manager, you will be responsible for delivering a friendly, warm service to our valued customers and tackling queries satisfactorily to retain future business.

You will have a proven track record of understanding how to define vision and strategy; how to motivate, drive and inspire, how to lead team members to perform their best, and how to develop a departmental anatomy of high-performance and opportunity.

What you will be doing:
  • Effectively managing the service department to ensure department objectives and targets are being met.
  • Offering exceptional customer service, including maintaining customer relationships and ensuring customer retention.
  • Taking care of all customer issues and complaints professionally and in a timely manner.
  • Resolving service counter issues and measure current service counter processes to help increase productivity and customer service.
  • Monitoring department issues and customer complaints to identify trends and work towards addressing any recurring issues.
  • Overseeing the service team performance, preparing reports; if necessary, carrying out these job duties personally to ensure the highest quality of work is carried out.
  • Ensuring all internal vehicle sales are prepared to high standards and delivered to the customer in a timely manner.
  • Controlling the daily work load, parts in and out of the centre, and knowledge of using systems to maximise profitability.
  • Managing your own team daily and holding meetings ensuring all targets are met.
  • Working closely with other departments within the dealership.
What we expect from you:
  • Previous Aftersales Manager Experience.
  • Comprehensive Knowledge of the motor trade.
  • Excellent negotiation skills.
  • Passion to succeed.
  • To be self-motivated.
  • Flexibility and commitment.
  • Strong Customer Facing Skills.
  • Strong Communication.
  • Self – Starter.
  • Creative Problem Solving.

Working hours are 42 hours per week.

Salary: £25,000/year

Job Type: Full-time

Email us with your CV and covering letter


Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/vrm-checker-ulez

SW Car Supermarket

To save timely negotiation all our cars are heavily discounted upfront and offered nearer cost price, saving customers up to £2000 when compared to our competition. This ensures we are treating every customer the same. This fee is a compulsory fee and applies to all customers.

Variable admin fee is charged as listed below:

  1. Retail customers pay £199.
  2. Repeat customers purchasing a 2nd car within 12 months of the original invoice date £0.
  3. Retail customers arranging finance using brokers outside of our immediate panel of lenders £399.
  4. Trade customers making a purchase as the motor trade £499.
  5. Export customers including Northern Ireland and the Republic of Ireland £499.
SW Car Supermarket

Reserve any of our vehicles for just £200. Make the most of the lockdown and secure the car you love before anyone else.

We'll Deliver!

Our delivery service is completely contactless, no need to leave the house, no need for face-to-face contact. Simply find your car online and have it delivered to your door.

Click & Collect

Buy your car online and collect it from our showroom. If you choose to collect your car we will only allow one person into our showroom at a time and we will abide by all social distancing measures.