As an Aftersales Centre Manager, you will be responsible for delivering a friendly, warm service to our valued customers and tackling queries satisfactorily to retain future business.
You will have a proven track record of understanding how to define vision and strategy; how to motivate, drive and inspire, how to lead team members to perform their best, and how to develop a departmental anatomy of high-performance and opportunity.
What you will be doing:
Effectively managing the service department to ensure department objectives and targets are being met.
Offering exceptional customer service, including maintaining customer relationships and ensuring customer retention.
Taking care of all customer issues and complaints professionally and in a timely manner.
Resolving service counter issues and measure current service counter processes to help increase productivity and customer service.
Monitoring department issues and customer complaints to identify trends and work towards addressing any recurring issues.
Overseeing the service team performance, preparing reports; if necessary, carrying out these job duties personally to ensure the highest quality of work is carried out.
Ensuring all internal vehicle sales are prepared to high standards and delivered to the customer in a timely manner.
Controlling the daily work load, parts in and out of the centre, and knowledge of using systems to maximise profitability.
Managing your own team daily and holding meetings ensuring all targets are met.
Working closely with other departments within the dealership.
SW Car Supermarket accepts no responsibility for the accuracy of TFL's data and the consequences occurred
To save timely negotiation all our cars are heavily discounted upfront and offered nearer cost price, saving customers up to £2000 when compared to our competition. This ensures we are treating every customer the same. This fee is a compulsory fee and applies to all customers.
Variable admin fee is charged as listed below:
Retail customers pay £199.
Repeat customers purchasing a 2nd car within 12 months of the original invoice date £0.
Retail customers arranging finance using brokers outside of our immediate panel of lenders £399.
Trade customers making a purchase as the motor trade £499.
Export customers including Northern Ireland and the Republic of Ireland £499.