Automotive Aftersales Manager

£25,000
  • Automotive Aftersales Manager

Automotive Aftersales Manager - £25,000 pa

As an Aftersales Centre Manager, you will be responsible for delivering a friendly, warm service to our valued customers and tackling queries satisfactorily to retain future business.

You will have a proven track record of understanding how to define vision and strategy; how to motivate, drive and inspire, how to lead team members to perform their best, and how to develop a departmental anatomy of high-performance and opportunity.

What you will be doing:
  • Effectively managing the service department to ensure department objectives and targets are being met.
  • Offering exceptional customer service, including maintaining customer relationships and ensuring customer retention.
  • Taking care of all customer issues and complaints professionally and in a timely manner.
  • Resolving service counter issues and measure current service counter processes to help increase productivity and customer service.
  • Monitoring department issues and customer complaints to identify trends and work towards addressing any recurring issues.
  • Overseeing the service team performance, preparing reports; if necessary, carrying out these job duties personally to ensure the highest quality of work is carried out.
  • Ensuring all internal vehicle sales are prepared to high standards and delivered to the customer in a timely manner.
  • Controlling the daily work load, parts in and out of the centre, and knowledge of using systems to maximise profitability.
  • Managing your own team daily and holding meetings ensuring all targets are met.
  • Working closely with other departments within the dealership.
What we expect from you:
  • Previous Aftersales Manager Experience.
  • Comprehensive Knowledge of the motor trade.
  • Excellent negotiation skills.
  • Passion to succeed.
  • To be self-motivated.
  • Flexibility and commitment.
  • Strong Customer Facing Skills.
  • Strong Communication.
  • Self – Starter.
  • Creative Problem Solving.

Working hours are 42 hours per week.

Salary: £25,000/year

Job Type: Full-time

Email us with your CV and covering letter

careers@swcarsupermarket.uk

Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/vrm-checker-ulez

SW Car Supermarket

To save timely negotiation all our cars are heavily discounted upfront and offered nearer cost price, saving customers up to £2000 when compared to our competition. This ensures we are treating every customer the same. This fee is a compulsory fee and applies to all customers.

Variable admin fee is charged as listed below:

  1. Retail customers pay £149.
  2. Repeat customers purchasing a 2nd car within 12 months of the original invoice date £0.
  3. Retail customers arranging finance using brokers outside of our immediate panel of lenders £399.
  4. Trade customers making a purchase as the motor trade £499.
  5. Export customers including Northern Ireland and the Republic of Ireland £499.
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