Automotive Aftersales Advisor

£16,827
  • Automotive Aftersales Advisor

As a Service Advisor, you will be responsible for delivering a friendly, warm service to our valued customers in a very busy car supermarket environment and tackling queries satisfactorily to retain future business.

What you will be doing:

As a Service Advisor, you will be responsible for delivering a friendly, warm service to our valued customers and tackling queries satisfactorily to retain future business.

  • Meeting & greeting customers.
  • Booking in vehicles.
  • Workshop Loading.
  • Liaising with the workshop team and the customers.
  • Providing quotations to customers and internal sales team.
  • Advising the customer on any repair issues and costs, gaining authority for any additional work.
  • Invoicing, arranging and taking payments.
  • Dealing with service enquiries by telephone, email, face to face.
  • Managing the allocation and handover of customer service vehicles.
  • Ordering parts from our suppliers.
  • Working closely with other internal departments.
What we expect from you:
  • Hard working and determined with a can do attitude.
  • Excellent problem solving skills.
  • Strong negotiator.
  • Good listener and communicator.
  • Flexibility and commitment.

Once you have applied for this position, our Recruitment Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.

42 hours per week inclusive of Saturdays

Salary: £16,827/year

Job Type: Full-time

Email us with your CV and covering letter

careers@swcarsupermarket.uk

Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/vrm-checker-ulez

SW Car Supermarket

To save timely negotiation all our cars are heavily discounted upfront and offered nearer cost price, saving customers up to £2000 when compared to our competition. This ensures we are treating every customer the same. This fee is a compulsory fee and applies to all customers.

Variable admin fee is charged as listed below:

  1. Retail customers pay £149.
  2. Repeat customers purchasing a 2nd car within 12 months of the original invoice date £0.
  3. Retail customers arranging finance using brokers outside of our immediate panel of lenders £399.
  4. Trade customers making a purchase as the motor trade £499.
  5. Export customers including Northern Ireland and the Republic of Ireland £499.
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