Our showrooms are open! You can also reserve or purchase any of our cars online from the comfort of your home. Click here to find out more.

We’re Highly Rated by AutoTrader

  • Published: 4 August 2020

Here at SW Car Supermarket and SW Car Superstore, we pride ourselves on our customer experience and have been officially recognised as Highly Rated by AutoTrader for our Customer Service in 2020. 

Once a year AutoTrader recognises the best performing retailers who truly excel in their customer service and we are delighted to be included. We’d like to say a very big THANK YOU to our customers for helping us to achieve this.

We received a high volume of recent reviews on AutoTrader as well as a high overall review rating on the digital automotive marketplace. In addition, we demonstrate interaction and engagement with customer reviews by acknowledging and replying to them. 

Even under normal circumstances this is a huge achievement, but we are especially proud to be recognised in today’s challenging retail landscape. 

Our overall aim is to ensure that all of our customers are satisfied with all aspects of communication before, during and after a purchase. 

Wherever possible, we act upon customer feedback to develop and improve our processes and procedures in order to exceed the expectations of our customers. 

Here at SW, we’re committed to ensuring that the principle of treating customers fairly is applied responsibly and with integrity throughout our day-to-day business operations. We continually update our procedures and policies to better serve our growing customer base. 

Our goal is to provide excellent customer service, but of course we’re only human and do recognise that things can go wrong occasionally. 

Any complaints we receive are taken seriously and we aim to resolve problems promptly to ensure that we provide the kind of service you should expect of us. We welcome your feedback at all times. 

You can rely on us here at SW Car Supermarket and SW Car Superstore to help find your dream car at the lowest price possible - we’re home to the happy customer! 

Transport For London

Cars need to meet minimum emission standards when travelling in the Ultra Low Emission Zone (ULEZ) or the daily charge must be paid.

Minimum emission standards

Petrol: Euro 4
Diesel: Euro 6

The ULEZ will be enforced based on the declared emissions of the vehicle rather than the age. However:

Information from Transport For London

Check this car on the TFL website before purchasing: https://tfl.gov.uk/modes/driving/ultra-low-emission-zone/vrm-checker-ulez

SW Car Supermarket

To save timely negotiation all our cars are heavily discounted upfront and offered nearer cost price, saving customers up to £2000 when compared to our competition. This ensures we are treating every customer the same. This fee is a compulsory fee and applies to all customers.

Variable admin fee is charged as listed below:

  1. Retail customers pay £199.
  2. Repeat customers purchasing a 2nd car within 12 months of the original invoice date £0.
  3. Retail customers arranging finance using brokers outside of our immediate panel of lenders £399.
  4. Trade customers making a purchase as the motor trade £499.
  5. Export customers including Northern Ireland and the Republic of Ireland £499.
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SW Car Supermarket

Reserve any of our vehicles for just £200. Make the most of the lockdown and secure the car you love before anyone else.

We'll Deliver!

Our delivery service is completely contactless, no need to leave the house, no need for face-to-face contact. Simply find your car online and have it delivered to your door.

Click & Collect

Buy your car online and collect it from our showroom. If you choose to collect your car we will only allow one person into our showroom at a time and we will abide by all social distancing measures.

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